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1. Information We Collect

We collect the following types of information:

• Information You Provide Directly:
  • Contact Information: When you contact us through our contact forms, we collect your name, email address, phone number (if provided), and any other information you include in your message.
  • Other Submissions: If you submit any other information to us through the Site (e.g., subscribing to a newsletter), we will collect that information as well.
• Information We Collect Automatically:
  • Log Data: Our servers automatically record information ("log data") created by your use of the Site. Log data may include your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information.
  • Cookies: We use cookies (small text files placed on your computer) to collect information about your use of the Site, personalise content, and analyse website traffic.
  • Google Analytics: We use Google Analytics to collect information about your use of the Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve our Site. Google Analytics collects the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please review Google's privacy policy for more information on how they process your data.

2. Legal Basis for Processing

We process your personal data based on the following legal bases, as defined in the GDPR:

• Consent: We will obtain your consent to process your personal data for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
• Contract: We may process your personal data when it is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: We may process your personal data when it is necessary for our legitimate interests, such as improving our Site and services, provided that those interests are not overridden by your rights and freedoms.
• Legal Obligation: We may process your personal data when it is necessary to comply with a legal obligation.

3. Purposes of Processing

We use the information we collect for the following purposes:

• To respond to your inquiries and requests (Legal Basis: Contract, Legitimate Interest).
• To improve the Site and our services (Legal Basis: Legitimate Interest).
• To analyse website traffic and usage patterns (Legal Basis: Legitimate Interest).
• To personalise your experience on the Site (Legal Basis: Legitimate Interest, Consent (if applicable)).
• To send you newsletters or other communications you have requested (Legal Basis: Consent). You can withdraw your consent at any time.
• To protect the security and integrity of the Site (Legal Basis: Legitimate Interest, Legal Obligation).
• To comply with legal obligations (Legal Basis: Legal Obligation).

4. Recipients of Your Personal Data

We may share your information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us with website hosting, data analysis, email delivery, and other services. We have data processing agreements in place with these providers to ensure they protect your information in accordance with GDPR.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

5. Data Transfers Outside the EEA

If we transfer your personal data to a country outside the EEA that has not been recognised by the European Commission as providing an adequate level of protection, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

• Contact form data will be retained for [e.g., 6 months] after your query has been resolved.
• Newsletter subscriber data will be retained until you unsubscribe.
• Log data will be retained for [e.g., 3 months] for security purposes.
• Google Analytics data will be retained for [e.g., 14 months]

7. Your Rights Under the GDPR

Under the GDPR, you have the following rights:

• Right to Access: You have the right to request access to your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority (data protection authority) in your country of residence.

8. Cookies

Our website uses cookies. We use cookies to [explain in detail how cookies are used, examples: remember your preferences, analyse website traffic, serve targeted advertising].

By using our website, you consent to our use of cookies in accordance with this policy. You can control cookies through your browser settings. Most browsers allow you to refuse to accept cookies and to delete cookies.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.